Whenever our system detects any issues related to the Fiber experience, it notifies users to take specific actions. This proactive approach prevents them from having to contact the call center and wait in queues for agent assistance. It empowers users to diagnose the problem themselves. If the issue persists despite the suggested actions, we schedule an appointment with field engineers to address their concerns in person.

This proactive communication ensures users receive empathetic and personalized service, enhancing their overall experience with our services. We believe it significantly improves customer service.

Test your WiFi speed using our app.

We have designed an experience for our users to assess whether they are receiving the speed they subscribed to. If not, they can diagnose the issue and understand why they are not achieving the expected speed. Our app provides quick resolutions for common issues, and if the problem persists, users can create a service request.

This ensures that users receive prompt assistance, and if necessary, an appointment is scheduled with a customer representative. This approach enhances user experience with our app and services.

Evaluate WiFi coverage using our app. Our application allows users to assess the extent of their WiFi coverage. They can determine if there are any areas with weak or no signal, enabling them to optimize their network setup for better connectivity throughout their space.

Users can easily add rooms and check the coverage by simply tapping on them within the app. They also receive a heatmap to visualize areas with poor coverage, allowing them to identify specific areas that require improvement.

Our system can suggest upselling or cross-selling options for extenders to enhance coverage in those areas. If issues persist, we provide diagnostic guidance to assist users in resolving them effectively.

With our app, managing your WiFi connection and router is as easy as tapping your fingertip.

• Access Anywhere, Anytime: Instantly manage WiFi and router settings whether you're home or away.
• WiFi Connection Management: Connect seamlessly with one-tap access to available networks.
• Router Configuration: Adjust settings effortlessly, from WiFi names to security configurations.
• Real-Time Monitoring: Keep track of network performance, connected devices, and data usage.
• Security Features: Ensure network security with guest networks, parental controls, and firewall protection.
• Automatic Updates: Stay current with firmware and security patches through automatic notifications.

It provides users with a self-service interface to monitor and control the devices connected to their network

• Device List: Displays a comprehensive list of all devices currently connected to the broadband network.
• Device Identification: Users can easily identify each connected device by its name or assigned label.
• Connection Status: It shows the current connection status of each device, indicating whether it's actively connected to the network or offline.
• Block/Unblock:Temporarily or permanently block a device from accessing the network
• Usage Statistics: It provide insights into device-specific data usage, showing how much bandwidth each device consumes over a specified period.

The "Manage LiveTV and Usages" feature in self-service allows users to easily control their live TV settings and monitor usage. This tool provides real-time management options, ensuring a seamless and personalized viewing experience.

Users have the convenience of managing, changing, or updating their subscription plans seamlessly via the app, all at their fingertips. Through a user-friendly interface, they can easily navigate to the subscription management section, where they can view their current plan details and make adjustments as needed. Whether they want to upgrade to a higher-tier plan for additional features or downgrade to a more economical option, the app provides a straightforward process for these changes.

Additionally, users can update their billing information, such as payment methods or billing addresses, ensuring uninterrupted service. With just a few taps, users can tailor their subscription to meet their evolving needs, providing them with greater flexibility and control over their account directly from their mobile device.