Prateek Dave, Head of Design at Jio, demonstrates visionary leadership in crafting exceptional digital experiences through his expertise.

👋 Hello, I’m Prateek

Head of Product & Design at Jio

I am transforming customer service through strategic design initiatives. I revolutionise user experiences to drive Jio's customer satisfaction and business growth.

Products Delivered

Years of Experiences

Design Awards

Dribbble Shots

What I Do

I enjoy creating delightful, human-centred digital experiences.

Think. Make. Solve.

About me

A Product Design Leader dedicated to crafting creative and forward-thinking digital solutions.

With 14 years of experience in mentoring designers and driving product vision, I thrive on transforming ideas into seamless user experiences. From conceptualisation to launch, I specialise in combining strategic thinking with creative flair to craft products that exceed expectations.

A designer with a deep love for exploration and creativity. When I'm not immersed in the world of design, you'll often find me wandering off the beaten path, camera in hand, capturing the beauty of our world.

Recent Products & Works

Revolutionising the JioFiber customer experience through proactive AI-based end-to-end automation, empowering customers...

Elevating the car rental customer self-service journey through transformative enhancements and user-centered innovations.

An AI-Powered Omnichannel Experience for Agents Facilitating Enhanced and Seamless Customer Service

A Customer Care Platform Utilizing Patterns & Low-Code, No-Code Software, Empowering Businesses to Deliver Great Customer Service

Transforming the car rental experience through the design of self-driving rental cars with fully automated pickup and drop-off services.

Enhancing Employee Experience through an Portal (SIXTBOOK) for Seamless Connection & Access to Organisational Information

Expertise

flowsheet

Transforming Businesses

My varied interests have fostered a
mindset of curiosity, openness, and adaptability, essential for connecting digital ideas together.

diversity_2

Leadership & Team Development

Inspiring and empowering design teams to excel in their roles through mentorship, coaching, and fostering a collaborative and inclusive work environment.

design_services

User-Centric Design

it enables me to empathize with users, understand their needs, and create intuitive and impactful digital experiences that drive engagement and loyalty.

cognition

Innovation and Ideation

Driving innovation through creative thinking, ideation workshops,& prototyping to explore new ideas and solutions that push the boundaries of design.

diversity_1

Stakeholder Management

Communicating design concepts, rationale, & value propositions to stakeholders at all levels of the organisation, ensuring alignment & buy-in for design decisions.

draw_collage

Story Telling

I believe in bringing stories to life through a blend of text, imagery, imagination, and animation, each deserving a unique approach to engage audiences effectively.

Experiences

Jio Oct 2021 - Present · 2 yrs 6 mos Bangalore & Mumbai

Head of Product & Design

As Head of Product and Design, I leverage extensive experience to lead dynamic product & design teams, drive innovation through Pattern-Based product strategies, & deliver groundbreaking solutions across Omni-Channel, AI Chatbot, AI Assist for agents, Low Code/No Code app builders, and Self-Service for Fiber diagnostics.

SIXT SE Sep 2018 - Oct 2021 · 3 yrs 2 mos Munich, Bavaria, Germany

Lead Product Designer

As the Lead Product Designer, I've had the privilege of leading a dynamic design team and driving the development of an innovative customer self-service product. This groundbreaking solution aims to enhance the customer experience by introducing an app that enables users to expedite the check-in process, avoiding long queues at SIXT car rental counters and optimizing efficiency.

Boston Consulting Group (BCG) Apr 2017 - Sep 2018 · 1 yr 6 mos Bengaluru & Gurugram

Lead User Experience Consultant

Throughout my tenure at Boston Consulting Group, facilitated by Xebia IT Architects, my responsibilities centered on revitalizing data methodologies to enhance efficiency, streamline processes, and ensure a compelling client experience. This encompassed providing support to internal teams and clients across all stages of data management, including collection, analysis, and visualization, specifically tailored to their flagship Benchmarking product.

CeX Webuy.com Sep 2013 - Apr 2017 · 3 years 8 months London, United Kingdom

Lead UI/UX Design Engineer

Took on the role of the main UI/UX design liaison for all stakeholders. I served as the exclusive designer for critical applications such as mPOS, Stock Portal, and mobile apps (iOS & Android). mPOS, a mobile point-of-sale solution, operates on smartphones and tablets, offering the functionalities of a traditional cash register or electronic point-of-sale terminal.

Barnes & Noble Education, Inc. Apr 2011 - Aug 2013 · 2 years 5 months Mumbai Area, India

Sr. UI/UX Designer

As a senior UI/UX designer at Bned(LoudCloud Systems), I worked on the UX and visual design for the instructor, student and admin experiences, including a dashboard for instructors to track their course performance and the interactive quizzes and analytics of use. More

Heptik Technologies Inc Mar 2010 - Apr 2011 · 1 year 2 months Mumbai

UX Architect

As a UX Architect, I was responsible for presenting information and an organised structure on a website/web app from the perspective of the user. I ensure that a website is user-friendly.

Tata Consultancy Services Feb 2009 - Mar 2010 · 1 year 2 months Mumbai

Software Engineer

Education

Project Management Professional (PMP)

Google

Jun 2023

Customer Experience Leadership

Project Management Institute

Nov 2022

Human Computer Interaction

Stanford University

July 2012

Certified User Experience Analyst (CXA)TM

Human Factors International

Jan 2012

User Experience Design

Design Incubator Research & Development Labs

Sept 2012

Master of Science (M. Sc. - IT)

Dr. CV Raman University

Aug 2009

PG Diploma in Computer Applications (PGDCA)

ACMRC, Jodhpur, Raj IN

Aug 2009

Bachelor of Computer Science (BCA)

ACMRC, Jodhpur, Raj IN

Aug 2008

Articles

Leadership & Team Development

My diverse range of interests has cultivated a mindset of curiosity, openness, and adaptability, which are crucial in linking digital concepts together.

The Impact of Team Players

In the dynamic landscape of any workplace, the influence of individual team members can be profound, shaping the culture and efficacy of the entire team.

Employee Reward & Recognition

Refining design processes and workflows to increase efficiency, productivity, and quality of deliverables, while also adapting to evolving project needs.

Why a Low-code & no-code tool...

Empower users to create applications and software solutions with minimal or no programming knowledge required ,streamlining development processes and democratizing access to technology.

A Team Culture & Handbooks

A team culture handbook serves as a guiding document outlining the values, norms, and expectations that define the collective identity of a team.

A day life of call centre employee...

I believe in bringing stories to life through a blend of text, imagery, imagination, and animation, each deserving a unique approach to engage audiences effectively.

Do you like my work?

Let’s make a wonderful

strategy
direction
empathy
creativity

together!